Logitech bjer sig: Link-ejere fr gratis Harmony Hub

10 Nov 2017 | Rasmus Larsen |

Logitech kom i strk modvind efter annonceringen om, at alle Harmony Link ville ophre med at fungere i marts 2018. Selskabet bjer sig for presset og lover nu, at alle ejere fr en gratis Harmony Hub.

Logitech gr skaden god igen

Det krvede, at ejerne luftede deres utilfredshed og at medierne over en bred kam omtalte sagen. Sagens kerne er, at Logitech i marts 2018 slukker for serverne, der giver liv til Harmony Link. Det er en universalfjernbetjening, som kan styres vha. en app p smartphone.

Logitech siger nu, at de vil gre skaden god. Til at starte med tilbd de kunder en rabat p 35%, sfremt de udskiftede deres Harmony Link med Harmony Hub, som er aflseren. Efter pres bjer de sig og tilbyder, at alle ejere kan f en gratis Harmony Hub tilsendt.

- If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants, skriver selskabet

Logitech Harmony Smart ControlHarmony Hub (til hjre), som tilbydes som erstatning

Brugere som allerede har taget imod tilbuddet om 35% rabat, fr belbet refunderet.

- Additionally, Harmony Link customers that have already redeemed their 35% discount on a Harmony Hub will also be refunded the full amount they paid for the replacement.

Logitech har samtidig udgivet en FAQ med det forml at forklare, hvorfor de har set sig ndsaget til at slukke for Harmony Link.

Det er en grim sag, som understreger faren ved at kbe produkter, der er fuldstndig afhngige af skyen for at fungere. Heldigvis fr sagen i denne omgang en yndefuld afslutning.

Harmony Link FAQ med Logitechs ord:

Q: Why can't you just patch the product or extend the license?
We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 - we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability. Our system shows this product, which was last sold by Logitech in fall of 2015, had a small active user base. We're now reaching out to all affected customers to provide an option for replacement.
Q: Are you censoring the words "class action lawsuit" in your Logitech Forum?
Our intention is to ensure our forums help our customers when they need support. This includes keeping the conversation productive by monitoring the language used and automatically blocking profanity or personal attacks. This is common practice. The words class action lawsuit were blocked as our Community Terms of Use do not allow solicitation, including legal solicitation. We have unblocked the terms and are reviewing our list of blocked terms.
Q: Did you have a fire sale of Harmony Link product recently?
No, we did not. It is possible, some people may have confused this with a sale for our Harmony Hub product.
Q: Does this affect other Harmony products?
No, this is in reference to Harmony Link.
- Kilde: Logitech

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