Logitech bøjer sig: Link-ejere får gratis Harmony Hub

10 Nov 2017 | Rasmus Larsen |

Logitech kom i stærk modvind efter annonceringen om, at alle Harmony Link ville ophøre med at fungere i marts 2018. Selskabet bøjer sig for presset og lover nu, at alle ejere får en gratis Harmony Hub.

Logitech gør skaden god igen

Det krævede, at ejerne luftede deres utilfredshed og at medierne over en bred kam omtalte sagen. Sagens kerne er, at Logitech i marts 2018 slukker for serverne, der giver liv til Harmony Link. Det er en universalfjernbetjening, som kan styres vha. en app på smartphone.

Logitech siger nu, at de vil gøre skaden god. Til at starte med tilbød de kunder en rabat på 35%, såfremt de udskiftede deres Harmony Link med Harmony Hub, som er afløseren. Efter pres bøjer de sig og tilbyder, at alle ejere kan få en gratis Harmony Hub tilsendt.

- ”If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants,” skriver selskabet

Logitech Harmony Smart ControlHarmony Hub (til højre), som tilbydes som erstatning


Brugere som allerede har taget imod tilbuddet om 35% rabat, får beløbet refunderet.

- ”Additionally, Harmony Link customers that have already redeemed their 35% discount on a Harmony Hub will also be refunded the full amount they paid for the replacement.”

Logitech har samtidig udgivet en FAQ med det formål at forklare, hvorfor de har set sig nødsaget til at slukke for Harmony Link.

Det er en grim sag, som understreger faren ved at købe produkter, der er fuldstændig afhængige af ”skyen” for at fungere. Heldigvis får sagen i denne omgang en yndefuld afslutning.

Harmony Link FAQ – med Logitechs ord:

Q: Why can't you just patch the product or extend the license?
We made the business decision to end the support and services of the Harmony Link when the encryption certificate expires in the spring of 2018 - we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability. Our system shows this product, which was last sold by Logitech in fall of 2015, had a small active user base. We're now reaching out to all affected customers to provide an option for replacement.
Q: Are you censoring the words "class action lawsuit" in your Logitech Forum?
Our intention is to ensure our forums help our customers when they need support. This includes keeping the conversation productive by monitoring the language used and automatically blocking profanity or personal attacks. This is common practice. The words “class action lawsuit” were blocked as our Community Terms of Use do not allow solicitation, including legal solicitation. We have unblocked the terms and are reviewing our list of blocked terms.
Q: Did you have a ‘fire sale’ of Harmony Link product recently?
No, we did not. It is possible, some people may have confused this with a sale for our Harmony Hub product.
Q: Does this affect other Harmony products?
No, this is in reference to Harmony Link.
- Kilde: Logitech



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