[karon]

Hej
Jeg skrivede Samsung support til at finde ud hvorfor Netflix anbefaler kun Samsung SUHD serie 8 og 9 til HDR streaming, ikke serie 7. En medarbejder siger til mig at de opdagede for 14 dage siden problemer med Hdr streaming på 2016 versioner, men de håbede at få det løst snart (det var den 09.07). I går kontaktede jeg dem igen til at høre om problemet, men nu kunne de ikke genkende at have nogensinde haft problem med hdr streaming...men årsagen til at Netflix anbefaler ikke serie 7 er fordi at Samsung havde engang problemer med Netflix appen, men det skulle gerne være løst nu...siger Samsung, ikke noget om hdr problem??
Er der nogen som ved noget om det her?

[mbm]

kender ikke noget til det men lyder da underligt at der er forskellig netflix app til Samsung TV.
Hvis det er altså er det du siger?

[karon]

Som sagt, så kontaktede jeg Samsung support, og fik dette svar
--------------------------------------------
Simone 14:52:04
Alle vores 2016 tv skal understøtte HDR10 streaming, men da vi testede det for 14 dage siden, så virkede det ikke. Vi skal teste det igen nu for at se om det virker nu. Så vi vender tilbage til dig på mail når vi har testet det. Om det er i orden med dig?
------------------------------
Da jeg kontaktede Samsung i mandags sagde de at problemet var løst.
Nyeste opdateringfil til *7005 versionen er dog fra 21 juni, altså før de opdagede problemet.
Jeg kontaktede Samsung igen til at få forklaring på hvorfor opdatering var ældre en hdr streaming fejlen...men denne gang kunne de ikke genkende at der havde været hdr problem...kun noget med Netflix app de havde haft, muligvis.

[mbm]

har dog KS8005 her virker det fint.

[KimHansenDK]

Det virker nu også ganske fint på mit KS7005 - her skifter den automatisk til HDR, når man eksempelvis afspiller Marco Polo (Sæson 2).

[karon]

Det lyder godt, fik det bestilt i dag og forventer det i morgen :-)

[Black Night]

Hello, I'm Swedish and can mostly understand what you are writing about. I'm posting this in english because I think it's easier for both me and you to understand, continuing.

I just bought the KS7005 and HDR works and looks amazing via USB and UHD Blu-Ray. I can't however get it to work with Netflix. The TV turns the backligt up to the max (20) but the image is still very dark and looks darker than regular SDR content (Marco Polo). Menus and subtitles are very bright and to me it looks like those two are the only things affected by the HDR light.

Just wanted to let you know that I have an issue with HDR and Netflix.

[KimHansenDK]

Hello, I'm Swedish and can mostly understand what you are writing about. I'm posting this in english because I think it's easier for both me and you to understand, continuing.

I just bought the KS7005 and HDR works and looks amazing via USB and UHD Blu-Ray. I can't however get it to work with Netflix. The TV turns the backligt up to the max (20) but the image is still very dark and looks darker than regular SDR content (Marco Polo). Menus and subtitles are very bright and to me it looks like those two are the only things affected by the HDR light.

Just wanted to let you know that I have an issue with HDR and Netflix.

I just did a test with Marco Polo Season 2 and it definitely shows the improved color depth and brightness from HDR on my 49KS7005. Have you updated your software to the latest version (1111)?

[Black Night]

Yes. The TV software is 1111 and the Netflix app is v.1.378 / 2015.1.1 / v.2.16.6

[KimHansenDK]

Hmm. That is strange. And you are playing season two of Marco Polo and not the first one, right?

[Black Night]

Yes.

[mbm]

Hello, I'm Swedish and can mostly understand what you are writing about. I'm posting this in english because I think it's easier for both me and you to understand, continuing.

I just bought the KS7005 and HDR works and looks amazing via USB and UHD Blu-Ray. I can't however get it to work with Netflix. The TV turns the backligt up to the max (20) but the image is still very dark and looks darker than regular SDR content (Marco Polo). Menus and subtitles are very bright and to me it looks like those two are the only things affected by the HDR light.

Just wanted to let you know that I have an issue with HDR and Netflix.

HDR is activated and working. Marco Polo is very dark. (and boring too)