Hej
Fandt dette via Amazon af en kober i USA, tror det er samme problem.
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http://www.amazon.com/Samsung-UN55D8000 ... 811&sr=8-1
By Josetron (Texas)
This review is from: Samsung UN55D8000 55-Inch 1080p 240Hz 3D LED HDTV (Silver) (Electronics)
I have been playing with this TV for one week, the image a color accuracy was great until I notice there is a white halo in the left and right side of the TV. After reading other users and expert reviews, seems like the screen uniformity problem is persistent.
I chat with Samsung representative and this is what they told me:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Dennis'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK4380954317X
Dennis: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: Yes I bought a UN55D8000 TV,
Dennis: Okay.
Visitor: have a problem with the image, there is a white halo when
watching dark scenes
Dennis: Where is this located on the screen?
Visitor: left side (more intense) and right side (less intense), middle
(center) looks fine
Dennis: Is it on the corners that you can notice this?
Visitor: no, more like a vertical line from top to bottom
Visitor: but is not exactly a line, it's a halo
Dennis: Please set the TV to Standard or Movie picture mode and lower
the backlight to 7.
Dennis: Use the TV with this setting for 3 weeks.
Dennis: This should go away.
Visitor: tell me more why?
Dennis: This occurs when the LED screen emits more light.
Visitor: are the LED supposed to emit less light after three weeks?
Dennis: Using the TV with these settings will eliminate the excess light.
Visitor: yes, but it doesn't look good since doesn't have enough light
Dennis: Please change the settings and try this for at least 2 weeks.
Visitor: can't understand why 2-3 weeks? what happen after? can I go
back and use whatever setting I want?
Dennis: Yes, you can change the settings after two to three weeks.
Visitor: Ok, just to let you know, I will post this in Amazon ratings, if this
is not a fix I will say so... Samsung doesn't say this to customer when sell
the TV and this seems to be a problem with the design of the TV itself...
Dennis: These are the troubleshooting steps that we can try for this issue.
Dennis: We are not suggesting you to use the TV with these settings for ever.
Visitor: Ok, I will try...thanks.
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Held og lykke
