[lasjen4]

Nej den er kun forekommet én gang, og det var kun da der blevet zoomet voldsomt ind på manden med trøjen.

Jeg giver se'føli en melding hvis der sker noget videre.

[Hessi]

Hvis det er så vildt at du kan se det på lang afstand og det er irriterende er det en fejl.

Ja det sker på alle Plasma TV'er da teknologien ikke er blevet bedre, men det sker FOR MEGET på nogle PV60'ere.

[Rasmus Larsen]

Det var mest af personlig interesse jeg spurgte. Jeg har efterhånden set fænoment på mange skærme, både på messer og i private hjem. Jeg undgår dog tit at nævne det, af den simple grund, at mange af en eller anden grund hurtigt kommer til at fokusere meget på det, når de opdager det. Man ser sig hurtigt blind på sådan noget, selv om det ikke altid er så slemt.

Hvis du vil undersøge det nærmere, så ved jeg, at flere har brugt visse scener til at fremprovokere fejlen.

[Rasmus Larsen]

lasjen4: Jeg kan se, at man har fundet en løsning på problemet ovre på avforums (engelsk forum). Der skrives:

Guys,

Some very good news but should be taken in a positive manner.

1. 4 gentlemen (Management, Sales and Marketing, Service Engineer and Panel Engineer) from Panasonic visited my residence.
2. We had a lengthy converstation and I explained them the phenomenon.
3. They acknowledged the issue and offered me a brand new 2007 make Panny with the latest board, I.C and firmware. They didn't want to replace the parts in the existing Panny as it might have consumed a bit more time and so they offered me a new set. The fix will contain a board replacement with I/C and software change. The previous fix wasn't successfull as some step was missed out by the service engineer.
4. I tested the new TV for the purple snakes and it was almost gone. To me the fix was 90% successful and I am extremely happy with it. I was hardly able to spot the purple snakes with my DVD collection though I observed a bit of fizzing pixels. The engineer mentioned that they have put some software check in place to eliminate the purples to the best extent and they have done their level best. They also mentioned that many HDTVs from manufacturer like Philips, LG, Pioneer etc had similar problem or the some other issues and it's upto the customers to decide if these issues are within their tolerance level. As a manufacturer they are ready to bow to customer's demands and they will try their level best to address these situations though it may not be 100% perfect. At the end I was offered a gift box that had many cookies. I asked them if this was a quality issue for which they replied that this was a quality issue to an extent and the customer support was the biggest problem they faced.
5. The fix will first be available in U.K soon (dates were not mentioned) followed by other countries in Europe. The fix will be carried on case-by-case basis which means that it will be available to only those who have reported the problem (Not 100% sure but it looks like that).
6. I was the one and only person in Japan who had complained about this issue as most of the viewers in Japan usually watch TV with very high picture settings in bright room and care less about picture flaws.
7. The Plasma Panel Engineer mentioned that both PH9 and PX60/600 uses the same panel but the feature set in the Japanese models were advanced when compared to other geographies owing to cost factors (for ex, one the fly firmware upgrades through broadcast-frequency without needing to download it from the internet, advanced picture controls like the ones featured in the PH9, aspect ratio functions, remote layout etc).
8. Panasonic is keeping track of this forum and the comments being made.
9. I have given them many feedbacks from a customer standpoint which they took it in a postive manner.

Overall it was very nice talking to 4 intelligent people and get the problem fixed. There is absolutely nothing to worry and I wish you guys all the best for a successful fix. It is guaranteed to work and enrich your viewing experience.

My hands are numb and I am so excited at the moment that is preventing me from typing further.

Thanks a ton PANASONIC. Appreciate your hard efforts. I will never let you down and will continue patronizing your products.

Will come back later.

Kilde: http://www.avsforum.com/avs-vb/showthre ... t=765341&p age=9&pp=30

[lasjen4]

Rasmus: Du ska ha' mange tak for hjælpen. Jeg kigger det lige an' om det er noget som kommer igen, og hvis det er tilfældet går jeg videre med det. Jeg fortæller naturligvis hvad der kommer til at ske (Hvis der sker noget)

[lasjen4]

Jeg har prøvet at fremprovokerer purple snakes de seneste par dage, ved at se en helvedes masse spansk fodbold. Jeg har ikke oplevet dem siden den gang jeg refererede til. Hvilke metoder kender du til at fremprovokerer det rasmus?

[Torben Rasmussen]

Jeg ved det er svært at lade sådan noget ligge når man først ved at fænomenet findes, men hvis du ikke har problemer er det så ikke dumt at forsøge at få dem frem? Jeg har tidligere snakket med en kammerat der havde TVet og han fortalte at han kunne justere sig ud af 90% af disse purple snakes og at de næsten aldrig forekom alligevel.

[lasjen4]

hehe, du har jo nok ret. Jeg lader det ligge for denne gang. Ud over snakes er det dog et lækkert TV. VALUE FOR MONEY

[Rasmus Larsen]

Mine er er ligesom yakkens, så ja, lige nu, så prøv at nyd dit Tv i stedet Hvis det kommer så langt, at du f.eks. skal bevise det overfor Panasonic, så kan vi tage snakken op igen. Så skal jeg naturligvis nok prøve at hjælpe dig

Men som det også angives andre steder, så er det lidt en storm i et glas vand.