[[Tahini]]

Hi,
I originally posted this on the english forum but received no answer.
I'm in need of some (urgent) help... hopefully someone can help. Apologies to all for posting in English.

My company had a deal with Samsung to buy 2011 tv models at discounted prices for us employees, straight from Samsung itself. The tvs were delivered more or less a month ago. I chose a PS51D7005DK (the northern europe variant of PS51D7000).
When the tv-sets arrived I checked from the box that the model was correct. It was. I took the tv home, and I've been using it for about 4 weeks.

The reason I am writing here is because I'm afraid that, despite what the labels on the box and behind the tv-set say, my tv is NOT PS51D7005, but the cheaper model PS51D6905

The first time I started to have doubts is when I used the Android app "Samsung Remote" (it makes you use your smartphone as a remote control). It reported the tv to be PS51D6900. Not knowing that there actually was a model PS51D6900 on the market, I shrugged and dismissed the info as some uncorrect identification of the tv model from the smartphone app.

Last saturday I was in a local mall where Samsung was promoting its new models... I took a brochure just out of curiosity and ALAS! there was a model named PS51D6905. All of a sudden I started having a bad feeling about the whole thing... I came home, opened the TV settings, checked the name of the tv-set and there it was:
PS51D6905. O_o

Now... is this even possible? something went messed up in the factories and the wrong label was slapped to the back of my tv? If this is the case I suspect there are more of these kind of "problematic" sets.

The question I am asking now is: is there a sure way to incontrovertibly identify the model of my tv-set? Some identification number in the Settings or a feature present in D7000 but absent in D6900? I couldnt find a specific "Model number" entry in the settings menu. Only the "Tv-name" which can be edited and changed.

Two days ago I asked to my company to contact Samsung and they (Samsung) answered asking me to take picture of the label on the back of the tv... but the label itself is not really telling anything as it is only a sticker, it could have been put incorrectly on the device.

If you can help me with this problem I'd be really, really grateful.

Renato

UPDATE: 15.6.2011 Samsung has replied my company's enquiries saying that the "TV Name" in the Settings says nothing about the real model of the tv, and it doesnt prove that the hardware of the tv is different. They added that it is common for different tv models to use same components and so on. The explanation continues saying: "In some models there's just more memory or different chips. Nevertheless the firmware and programs that the devices use can be the same" (translation mine).

So PLEASE can somebody tell me how I check without any shadow of doubt that my tv is one model or the other? I know that D7000 has Natural True Color (18-bits) and Real Black Filter that D6900 doesnt have, but can I check for those in the settings? I'm starting to feel like I've been conned....

[Torben Rasmussen]

The Natural Black filter is a physical layer on the TV, so this can only be verified visually - and probably only if you have the two TV's side-by-side.

The True Color is only active when playing BluRay discs using this color space, and these are rare. The setting is automatic, just like 1080p24, so it won't show up in the menu settings.

[[Tahini]]

Yakken: thanks a lot for your reply.

The impossibility of verifying the distinguishing features of the two models through the settings is exactly what I feared

Is there any PS51D7005DK owner who can check the "TV Name" in the settings? And if it says "PS51D7005" or "PS51D7000" take a picture of the screen and send me a link of it (I'll send it to Samsung people)? Or is there other owners of said model who have an incorrect tv name in the settings?
Or -as a last resort- anyone knows what are those bluray discs Yakken mentioned?
Accessing the service menu and checking from there?

[Maestroelite]

Yakken: thanks a lot for your reply.

The impossibility of verifying the distinguishing features of the two models through the settings is exactly what I feared

Is there any PS51D7005DK owner who can check the "TV Name" in the settings? And if it says "PS51D7005" or "PS51D7000" take a picture of the screen and send me a link of it (I'll send it to Samsung people)? Or is there other owners of said model who have an incorrect tv name in the settings?
Or -as a last resort- anyone knows what are those bluray discs Yakken mentioned?
Accessing the service menu and checking from there?

Seems you are not the only one with this problem/doubt.

http://www.flatpanels.dk/flatforum/view ... hp?t=21410

You can try running that one through google translate.

Basically he ordered the PS51D7005 and it says the same on the box, but the TV name is D6900 (like yours).

He called Samsung support, who did not seem much help.

There is no real conclusion on the thread, so maybe he (mart198i
) will reply in a PM or a followup on the thread itself.

[[Tahini]]

Maestrolite, thanks a lot for the head-up.

I just sent mart198i a PM and hopefully we can shed some light on the matter.

If in the meantime someone knows something about this subject pls post a reply here or contact me through PM

[mart198i]

Yakken: thanks a lot for your reply.

The impossibility of verifying the distinguishing features of the two models through the settings is exactly what I feared

Is there any PS51D7005DK owner who can check the "TV Name" in the settings? And if it says "PS51D7005" or "PS51D7000" take a picture of the screen and send me a link of it (I'll send it to Samsung people)? Or is there other owners of said model who have an incorrect tv name in the settings?
Or -as a last resort- anyone knows what are those bluray discs Yakken mentioned?
Accessing the service menu and checking from there?

Seems you are not the only one with this problem/doubt.

http://www.flatpanels.dk/flatforum/view ... hp?t=21410

You can try running that one through google translate.

Basically he ordered the PS51D7005 and it says the same on the box, but the TV name is D6900 (like yours).

He called Samsung support, who did not seem much help.

There is no real conclusion on the thread, so maybe he (mart198i
) will reply in a PM or a followup on the thread itself.

Hi
Well I called Samsung again and according to them it's because it's the same software they use on the D7005 and D6905, and for that reason the don't change the name in the software! As long it says D7005 on the back of the tv it should be fine, that was what I was told.

[[Tahini]]

Thanks Martin for the reply.

I'm always extremely suspicious towards big companies... or maybe it's just plain paranoia :P

If what they say is true, then all PS51D7005BK tvs should report the wrong name in the settings... So I wonder, is there anyone who has the correct name showing in Settings > General > TV NAME?

[mart198i]

Thanks Martin for the reply.

I'm always extremely suspicious towards big companies... or maybe it's just plain paranoia :P

If what they say is true, then all PS51D7005BK tvs should report the wrong name in the settings... So I wonder, is there anyone who has the correct name showing in Settings > General > TV NAME?

Yeah you'r absolutely right It could be funny too hear from ohter?
I think that if you take a flash light and illuminate one of the corners you can actually see the Real Black Filter, but it's very hard to see, it might be something else but you can try?

[[Tahini]]

A small update:
from Samsung Sverige they answered that since the only difference between the two models is the panel, which has the Real Black Filter, the firmware of the device is the same as the one on PS51D6905.

It does make sense to me (but what about Natural True Color?)... I just hope I dont meet anyone who has the correct model stated in the Settings or Samsung will have to feel my rage U___U

[Michael P]

I was in Expert yesterday, to look at tv´s, and the seller showed me the iphone app, and it also reported back to the Iphone as D6905

[[Tahini]]

Good News! Thanks for letting me know