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Logitech stopper salget af Harmony universal-fjernbetjeninger

11 Apr 2021 | Rasmus Larsen |

Der kommer ikke nye Harmony-produkter fra Logitech og de eksisterende produkter udfases. Det bekræfter selskabet. Support fortsætter i en periode.

Farvel, Logitech Harmony

Harmony har gennem tiden været nogle af de mest populære universal-fjernbetjeninger, som kunne sammenbinde TV-skærme, AV-udstyr mv. Nu er det slut. - "Logitech has made the decision to discontinue manufacturing Harmony remotes. Remaining Harmony remote inventory will continue to be available through retailers for new customers, and support will continue to be offered," bekræfter Logitech. Eksisterende Harmony-produkter vil kunne købes så længe lager varer. Der udvikles og produceres ikke nye produkter.

Logitech Harmony

Logitech lægger Harmony i graven

Support fortsætter

Logitech oplyser, at Harmony-produkter fortsat vil virke og Harmony-databasen over betjeningskoder forbliver online. Selskabet vil desuden yde support på software og apps. Det oplyses ikke, hvor længe kunderne kan forvente support. Logitech puslede allerede i 2013 med at frasælge Harmony, men valgte dengang at holde fast. Markedet for universalbetjening er sidenhen blevet decimeret yderligere. I dag kan mange produkter styres på kryds og tværs via HDMI CEC-protokollen eller WiFi-baserede løsninger såsom apps og stemmestyring. Logitech benytter lejligheden til at sige tak og har publiceret en liste med svar på nogle af de spørgsmål, som er relevante for eksisterende brugere. Den fremgår nederst. - "We thank all members of the Harmony community, for allowing us into your living rooms and entertainment stacks."

Fakta: Logitech Harmony udfases

Is Logitech selling/closing/discontinuing Harmony? Logitech has made the decision to discontinue manufacturing Harmony remotes. Remaining Harmony remote inventory will continue to be available through retailers for new customers, and support will continue to be offered.   Does this mean Logitech is no longer innovating on Harmony and designing new Harmony products?  Yes. Remaining Harmony remote inventory will continue to be available through retailers for new customers and support will continue to be offered. Does this mean Logitech will no longer be maintaining the Harmony database and software? No. Logitech plans to continue maintaining the Harmony database and software. What’s the last day we can buy/find a Harmony? As supplies last at your retailers.  What happens to my warranty? The decision to end manufacturing does not change your Harmony’s warranty - https://www.logitech.com/footer/terms-of-use?id=3101. What does the future hold for Harmony? Logitech plans to continue service and support for Harmony remotes.  Can you keep the service on so my remote will still work? Yes. Customers can continue to enjoy what they’ve always enjoyed about Harmony: a powerful universal remote control in a world with many devices connected to the TV. I use my Harmony with Alexa and Google, will the integrations with 3rd parties change? This decision only impacts the manufacturing of new Harmony remotes. We plan to continue to offer service and support.  Will my Harmony remote be impacted? When? There should be no impact with existing Harmony customers, we plan to continue to offer service and support.  How long will you keep the service and support going really? Our goal is to keep service running as long as customers are using it.  When you say I’ll continue to get service and support, what does that mean? We plan to continue to make updates to the Harmony desktop software and Harmony apps for Android/iOS.  Our support team will continue to be available, and we will continue to offer resources such as FAQs on support.myharmony.com. I just bought a Harmony, can I get a refund? Please refer to the return policy from the place of purchase. No exceptional refunds will be given as the Harmony service and customer support are not impacted. Will Logitech do anything for me for my inconvenience? We do not expect your Harmony experience to be impacted as a result of this decision.
Flatpanels
- Kilde: Logitech



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